Shipping & returns

RETURNS 

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Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns are not accepted for change of mind purchases , only for faulty purchases or wrong orders in which case we aim to rectify the situation first. 

In the case of damaged products, please use your shipping information to claim a refund through the courier company. 

Please allow 14 working days for replacement or refund to be processed. 

All replacement or refund orders need to be emailed to me with photographic evidence and return postage organised prior to a refund or replacement being commenced. 

Additional non-returnable items:

* Gift cards

* Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@didimeri.com.au. 

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 

We only replace items if they are defective or damaged. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Our Legal Obligations:

Consumer Rights & Guarantees Act Australia 

The consumer rights & Guarantees Act Australia sets out minimum standards for goods sold by Didimeri. In the event the goods sold are not of good quality, or are faulty, the customer has the right to a repair, replacement or a refund.

Fair Trading Under the Competiton and Consumer Act 2010 

The fair trading act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing, where the product was made, where the product is from, the meeting of Australian safety standards, availability of products in store and the sales techniques used.